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Table of Contents

Our Commitment To Privacy

At Love Your Rug Ottawa, our customers’ privacy is of utmost importance to us. To better protect your privacy, we provide this privacy policy notice explaining our online information practices and your choices about how your information is collected and used.

The Information We Collect

This notice applies to all information collected or submitted on the https://ottawa.loveyourrug.ca/ website. On some pages, you can optionally register to book a service, get a free price quote, or ask any questions. The types of personal information collected on these pages are:

  • Name
  • Email address
  • Phone number
  • Other information that you can submit voluntarily

Please note that Love Your Rug Ottawa may record phone calls (using a third-party) for training and monitoring purposes only, for which the caller will be alerted prior to the call and may opt-out if they do not consent to the call being recorded. Love Your Rug Ottawa uses industry-standard security protocols to ensure this information is secure.  

Marketing Terms and Conditions

Love Your Rug Ottawa collects data about your activities that does not personally or directly identify you when you visit our website, the website of entities for which we serve advertisements (our “Advertisers”), or the websites and online services where we display advertisements (“Publishers”). This information may include the content you view, the date and time that you view this content, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the ads we serve you and what ads you clicked on.

We use Google Analytics’ 3rd-party audience data such as age, gender, and interests to understand the behaviour of our website users better and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.

You may opt-out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/ and edit or opt-out your Google Display Network ads’ preferences at https://www.google.com/ads/preferences/.

You can also opt-out of Google Marketing Platform’s use of cookies by visiting the Google Marketing Platform opt-out page or the Network Advertising Initiative opt-out page.

The Way We Use Information

We use the information you provide about yourself in order to answer your questions and book your appointment or a free quote. We do not share this information with any outside parties.

Social Media

If you interact with us on our social media handles on websites like Facebook, Instagram, Twitter or Linkedin, then we may obtain information about you, (for example, if you publicly tag us in a photo, like our post, or even visit our social media profile). The information we receive will depend on your privacy settings for each social media platform. 

Email

When you submit a query for an appointment or subscribe to our mailing list, we receive voluntary access to your information (name, email address and phone number). We use this information to send you promotional emails and newsletters (if you opt-in).

Remarketing Privacy Policy

This website uses Facebook and Google Ads’ remarketing service as well as other remarketing/advertising platforms to advertise on third-party websites to previous visitors of our site. It could mean that we advertise to previous visitors who have completed a task on our site, for example, using the contact form to make an enquiry or book an appointment. 

This could be in the form of an advertisement on Facebook, the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Facebook and Google’s privacy policies.

You may control your ad preferences by visiting the links below:
Google – https://adssettings.google.com/
Facebook – https://www.facebook.com/help/568137493302217

Use of 'Cookies'

Like many other websites, this website uses cookies. ‘Cookies’ are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. This helps us to deliver a better, more personalized service when you browse our website and improve our services.

It is possible to switch off cookies by setting your browser preferences. Here are a few articles that may help: 

  • Switching off cookies in chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
  • Switching off cookies in Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
  • Switching off cookies in Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Please note: turning off cookies may result in a loss of functionality when using our website.
  • Third-party vendors, including Google, show our ads on sites on the internet.
  • Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website.
  • You may opt-out of Google’s use of cookies by visiting the Google advertising opt-out page – https://www.google.com/privacy_ads.html

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We use industry-leading encryption and security software to protect our users’ safety.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example – billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online by contacting us and requesting for us to remove your information from our database.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

We use this procedure to better safeguard your information.

How To Contact Us

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (613) 366-6135 or via hello@loveyourrug.ca

This site is registered on wpml.org as a development site.